Privacy Policy

At WebComforts (SMC-Private) Limited, we strive to ensure total satisfaction. However, due to the nature of digital services and third-party costs (like domains), the following policy applies to all transactions.

            Note to Customers: By purchasing any service from WebComforts, you agree to the terms of this policy.
        

1. Web Hosting & Managed Services

30-Day Money Back Guarantee: We offer a full refund on web hosting fees if cancelled within 30 days of purchase.
Exclusions: This guarantee does not apply to administrative fees, custom software installs, or bandwidth overages.

2. Domain Names & SSL Certificates

Non-Refundable: Domain name registrations, renewals, and SSL certificates are non-refundable. Once a domain is registered, the cost is paid immediately to the registrar and cannot be reversed.
Ownership: Even if you cancel your service with us, you retain ownership of your domain for the duration of the registration period.

3. Website Development & SEO

Project Deposits: Deposits for website development are refundable only if the project has not yet commenced.
Milestone Payments: Once a project milestone is reached and approved by the client, the associated payment is non-refundable.
SEO Services: SEO is a service-based monthly commitment. You may cancel at any time with 30 days' notice, but payments for months already serviced are non-refundable.

4. Cancellation Process

To cancel a service, you must follow these steps:

Email a formal cancellation request to support@webcomforts.com from your registered email address.
Include your Invoice Number or Service ID.
Cancellations must be requested at least 7 days before the next billing cycle to avoid being charged for the following period.

5. Refund Processing

Approved refunds are processed within 7 to 10 working days.
Refunds will be issued back to the **original payment method** (Bank Transfer, Credit/Debit Card) used during the purchase, as per banking regulations in Pakistan.

6. Chargebacks & Disputes

We encourage clients to contact our support team to resolve any billing issues. We reserve the right to suspend all services immediately if a forced chargeback or dispute is initiated through the bank before contacting our support.

Contact Information

WebComforts (SMC-Private) Limited
House 460 Street 105, I-8/4, Islamabad, 44790
Phone: 051 2751095
Email: support@webcomforts.com

Last Updated: February 26, 2026